Contact Us
Have questions, feedback, or need support? We're here to help.
General Inquiries
Questions about our service, features, or pricing
Technical Support
Account issues, billing questions, or technical problems
Privacy & Security
Data protection, privacy rights, or security concerns
Partnerships
Business partnerships, integrations, or collaboration opportunities
Send us a message
Frequently Asked Questions
How quickly do you respond to support requests?
We aim to respond to all inquiries within 24-48 hours during business days. Technical support issues are prioritized and typically receive responses within 12-24 hours.
Do you offer phone support?
Currently, we provide support exclusively through email to ensure detailed, documented assistance. This allows us to provide thorough solutions and maintain a record of our correspondence.
Can I schedule a demo or consultation?
For enterprise inquiries or partnership discussions, we can arrange a consultation. Please contact us at partnerships@octopicks.com with your requirements.
How do I report a bug or suggest a feature?
Please send bug reports or feature suggestions to support@octopicks.com. Include as much detail as possible, including screenshots if applicable.